Friday, July 31, 2009

Welcoming New Network Participants

Last quarter, almost 350 merchants started using the BizRate Ratings & Customer Feedback Platform. In this post, I’d like to introduce you to 10 of them. What struck me as most compelling about this list of 10 merchants is that many of them have been in business for years and years. In fact, one such merchant, Meijer, was founded in 1934 and continues to operate as a multi-products retailer in the Midwest. Another recent addition to our network is Skates On Haight, based in the Haight-Ashbury district of San Francisco; their About Us page states that they started out “as a tiny hole in a wall with a cardboard counter and a shoebox for a cash register.”

That retailers who have been building their businesses for decades use our customer listening tools says more about the value of the feedback platform than we could ever say ourselves. Please join me in welcoming these 10 stores plus almost another 340 to our ever growing network!


Best Insoles
Best Insoles carries the complete Spenco Line of arch supports and insoles, as well as Superfeet Insoles, Lynco Insoles, SOF Sole Insoles, Powerstep Arch Supports, Sole Insoles & Orthopedic Sandals and other brands.
Overall Rating (on a scale of 1 - 10): 9.1
Would Shop Again Rating (on a scale of 1 - 10): 9.1
Customer Service Rating (on a scale of 1 - 10): 9.0
Customer Certified: Yes


Bradford Exchange Checks
Affiliated with The Bradford Exchange, a recognized leader in collectibles since 1972, they sell personal checks with exclusive, beloved art masterpieces at an exceptional price
Overall Rating (on a scale of 1 - 10): 8.6
Would Shop Again Rating (on a scale of 1 - 10): 8.5
Customer Service Rating (on a scale of 1 - 10): 8.4
Customer Certified: Yes


Bumble and Bumble
In business for over 30 years, they operate under the mission of becoming the best hair care products in the world through the continous process of self-examination and re-invention.
Overall Rating (on a scale of 1 - 10): 9.2
Would Shop Again Rating (on a scale of 1 - 10): 9.2
Customer Service Rating (on a scale of 1 - 10): 9.0
Customer Certified: Yes


Cableorganizer
Offers simple but effective products that help you organize the cord clutter in your home and office.
Overall Rating (on a scale of 1 - 10): 8.8
Would Shop Again Rating (on a scale of 1 - 10): 8.8
Customer Service Rating (on a scale of 1 - 10): 8.4
Customer Certified: Yes


discountgolfworld.com
Discount Golf World retails golf clubs, bags, golf shoes, equipments, golf cart accessories and golf balls.
Overall Rating (on a scale of 1 - 10): 8.8
Would Shop Again Rating (on a scale of 1 - 10): 8.8
Customer Service Rating (on a scale of 1 - 10): 8.4
Customer Certified: Yes


meijer.com

Meijer is a one-stop shopping experience, where you'll find a wide selection at great values. A family-run business since 1934.
Overall Rating (on a scale of 1 - 10): 8.8
Would Shop Again Rating (on a scale of 1 - 10): 8.6
Customer Service Rating (on a scale of 1 - 10): 8.4
Customer Certified: Yes


Pretty Skin 4 Less
Decades of experience in the esthetics industry, including medical esthetics and spa products and services.
Overall Rating (on a scale of 1 - 10): 9.4
Would Shop Again Rating (on a scale of 1 - 10): 9.5
Customer Service Rating (on a scale of 1 - 10): 9.0
Customer Certified: Yes


Skates on Haight
The online store for San Francisco, CA based Skates On Haight, which has been in business since 1975. They started as a tiny hole in a wall with a cardboard counter and a shoebox for a cash register. Now they ship worldwide to over 100 countries!
Overall Rating (on a scale of 1 - 10): 9.0
Would Shop Again Rating (on a scale of 1 - 10): 9.0
Customer Service Rating (on a scale of 1 - 10): 8.7
Customer Certified: Yes


Sweetwater
Launched in 1979 as a 4 track recording studio, Sweetwater today offers products from hundreds of the best names in the music business.
Overall Rating (on a scale of 1 - 10): 9.6
Would Shop Again Rating (on a scale of 1 - 10): 9.5
Customer Service Rating (on a scale of 1 - 10): 9.6
Customer Certified: Yes


The History Channel
The online store for The History Channel where you can order favorites shows from "Band of Brothers" to "Monster Quest".
Overall Rating (on a scale of 1 - 10): 9.1
Would Shop Again Rating (on a scale of 1 - 10): 9.0
Customer Service Rating (on a scale of 1 - 10): 8.8
Customer Certified: They’re Working On It

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